Unisys Walkin Drive
Company Name : Unisys India Pvt. Ltd.
Company Profile : Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.
Company Website : www.unisys.com
Job Description :
Job Designation : Senior Technical Support Associate
No of Open Positions : 20
Job Purpose:
To ensure that potential problems to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the Problem reoccurrence.
Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.
Key Responsibilities/Outcomes:
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for Internal and External customers.
- Escalates complex problems to higher level of expertise within organization.
- Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Key Qualifications:
- Experience 1 to 3 Years (handling calls)
- Education PUC & Above
- Excellent verbal and written communication.
- Willingness and ability to work in shifts (24 x 7).
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
- Multitasking and coordination skills
- Team Player.
- Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Core Competencies:
- Communication skills - written and verbal
- Ability to work in a pressurized environment and able to deliver against a tight timescale.
- Act Independently and be self motivated
- Excellent Problem Solving and Customer Service Skills
- Drive for results
- Attention to Detail
- Customer Focus
Job Location : Bangalore
Salary : Best In The Industry.
Educational Qualification : PUC & Above
Experience Required : 6 months-3 years
Apply Mode : Walkin
Important Dates : 26th to 30th September 2015 (Excluding Sundays)
Walkin Dates : 26th to 30th September 2015 (Excluding Sundays)
Walkin Time : 11:00 AM- 3:00 PM
Walkin Venue :
Unisys India Private Limited
No. 135/1, Purva Premier,
Residency Road, Bangalore 560025
(Opp. To Bangalore Club, Near Richmond Circle)
Contact Person: Arun Kumar S (080-41595834)
Please also send your updated profile to arun.santhojirao @unisys.com (NO SPACE AFTER ARUN.SANTHOJIRAO) with the below details:
Current CTC
Expected CTC
Notice Period
