Company : HCL
Company Profile:
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Website :www.hcl.com
Job Role :Associate/Senior Associate
Eligibility : Any Graduate
Experience : 0 - 1 Year
Job Location : Chennai
Walk-In Date : 24 June - 26 June 2015
Walk-In Time : 10:00 AM - 01:00 PM
Job Description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA.
Able to work independently and efficiently to meet SLA.
Able to comprehend the request of the customer and meet the quality standard.
Skills:
1. Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process.
2. Improving skill level throughSelf development / nominating training programs.
3. Meet the defined Quality Scores. Innovation & Process Improvement.
4. The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.
5. To consistently meet or exceed CSAT parameters as defined for the process.
Venue Details:
HCL Technologies Ltd, Business Services,
WSS Towers, 1st Floor, No. 106 & 108,
Harris Road, Langs Garden Road,
Landmark - Near Casino Theatre,
Chennai -600002.
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